CHARLESTON, SC (WCSC) - Many Lowcountry AT&T customers are without service Monday after a line was dug up during a construction project.
Officials with the state's Department of Transportation said the cut happened Sunday at the corner of Rivers and Helm avenues. According to the DOT, the line was cut in 16 places.
More than 1,300 customers in Charleston and surrounding areas are affected by the outage, which impacts Internet and phone service. Businesses along Remount Road and the North Charleston police department are included in the outage.
The outage included the national Weather Service bureau in North Charleston. As a result, the NWS cannot send out weather alerts via the NOAA weather radio service for Charleston, Green Pond, Savannah and Metter.
AT&T sent out an email to affected customers Monday alerting them that they are working to replace the broken fiber and copper line that was damaged. Crews are working to dig up a piece of road and pumping out water to get to the break in the line.
SCDOT officials said the repair is still several hours away from being fixed.
In a statement, AT&T said they expect to begin restoring power to the company's customer's Monday afternoon.