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New Flowfinity features enable field service companies to extend their reach beyond employees with mobile apps
VANCOUVER, British Columbia, Feb. 11, 2014 /PRNewswire/ -- Flowfinity Wireless Inc. today announced feature enhancements to its enterprise mobility software that provide field service companies more opportunities to drive revenue and delight customers.
Flowfinity is fully customizable mobile app software used in the field service industry for automating dispatch, work order management, and customer service business processes. The solution consists of an app configuration editor, a web portal for office staff to dispatch jobs and manage work in progress, and a cross-platform mobile app that service technicians can use in the field with or without network connectivity.
Recent enhancements now make it possible to create branded, cloud-hosted data capture apps that can be made available to the public through the Apple App Store, Google Play, or Windows Phone Store. With these cloud-hosted apps, organizations can let their customers submit requests directly, reducing call center volume. Contractors or vendors that do not require regular access to the field service management system can capture time and materials on their mobile devices and easily submit reports for work done in real time.
Flowfinity apps are configured without any programming, making it easy and cost-effective to modify the apps when business requirements change. The database-driven solution provides integration features for connecting to other backend systems.
"For over a decade, Flowfinity has been helping field service organizations optimize workforce productivity," said Larry Wilson, VP of Sales and Marketing, Flowfinity. "We are excited to offer our customers a flexible way to engage with their customers, vendors, and contractors through their own, branded data collection apps."
To learn more about Flowfinity solutions for field service, visit: http://www.flowfinity.com/solutions/field-service-management.aspx.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile apps without programming. Since 2000, Flowfinity has helped leading companies across industries improve productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on smartphones and tablets, Flowfinity enables mobile teams to access, survey, report, and share information when and where they need to. Top global brands in consumer goods and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.
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