NORTH CHARLESTON (WCSC) - More than 3,000 calls a day come into the Charleston County Consolidated 9-1-1 Dispatch Center.
Tuesday afternoon police and fire chiefs from around the county honored some of those employees for going above and beyond.
One of them helped save the lives of two baby girls.
"They hold their breath when they start having a temper tantrum, but they're unable to stop holding their breath. They're unable to breathe in and their heart beat drops to almost nothing or nothing at all," said Ed Thompson.
It's a condition where they can pass out when they get upset. A recurring problem that Ed Thompson and his girls have to deal with.
Thompson had to call 9-1-1 five times since November and the first time Dennis Sprout was on the other end.
Sprout is a 911 call taker at the Charleston County Consolidated 9-1-1 Center.
Thompson and his family met Sprout for the first time at a ceremony where he and the other 9-1-1 workers were honored.
Thompson said, "I want to say thank you. He dealt with me in the worst time of my life.
Sprout said, "I feel very honored and it makes me feel special to know that I was to help him in a time of need."
Fire and police chiefs also honored many other call takers and dispatchers for their hard work.