Charleston VA gets 5-star rating; Ranked top 10% in U.S.

Charleston VA gets 5-star rating; Ranked top 10% in U.S.

CHARLESTON, SC (WCSC) - The Ralph H. Johnson VA Medical Center in Charleston received a 5-Star rating according to VA's Strategic Analytics for Improvement and Learning Value model in the third quarter of fiscal year 2014.

According to VA officials, the rating ranks the Charleston VA in the top 10 percent of VA medical centers nationwide for quality of care and efficiency.

VA officials say SAIL is a comprehensive tool that assesses 25 quality measures in such areas as complications, patient safety, access to care, and customer satisfaction. SAIL also includes efficiency measures such as telephone abandonment rate and benchmarking employee satisfaction scores.

A press release states that the Charleston VA joins the likes of the Boston and Connecticut VA Medical Centers who also achieved 5-Star ratings.

The Charleston VA is also ranked in the top 10th percentile according to the Healthcare Effectiveness Data and Information Set (HEDIS). HEDIS is an independent review that measures performance of 90 percent of America's health plans and facilities in both the public and private sector on dimensions of care and service.

"These achievements demonstrate the excellent care and services that are provided at the Charleston VA for our Veterans on a daily basis," said Interim Director Scott Isaacks. "They also demonstrate the incredible work that is going on each day at our medical center and the caliber of our staff – a number of whom also practice and teach at MUSC."

The Charleston VA improved from a 3-Star SAIL rating earlier in the year to the 5-Star rating in the past six months. Isaacks attributes the improvement to the quality and hard work of the entire VA staff, the facility's affiliation with MUSC, and the medical center's track record of providing cutting-edge medical services in such areas as tele-mental health and robotic surgery.

"We are very proud of this recognition and are working very hard to improve every day. The most important part of our 5-Star rating is that it assures our Veterans that they can rely on the Ralph H. Johnson VA Medical Center team to provide the very highest quality care and the best patient care experience for them," concluded Isaacks.

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