Charleston County launches new 'smart' 911 service

VIDEO: Charleston County launches new 'smart' 911 service

CHARLESTON COUNTY, SC (WCSC) - In an emergency, seconds can be life-saving.

"Anything that they're getting while they're in route provides them a head start," says North Charleston Fire Chief Greg Bulanow. "It can make a real difference in the outcome of the incident."

Bulanow will present Smart 911 to the North Charleston County Council Thursday. It's a service that allows people to provide detailed information to first responders.

"Anything from allergies, to medicines they take, to special instructions to get it. There's a myriad of things that make responding difficult during this day and age," explains Don Lundy, the chief of Charleston County EMS.

Here's how it works: If the 911 call is made from the phone linked with the safety profile, the information will come up immediately and dispatchers will relay it to emergency personnel.

"This will give us even better, I think, information because it comes from the patient themselves," says Lundy.

Smart 911 is being used in a thousand cities and counties across the country, so if you're in a city that has the service and you have an emergency, your Safety Profile will appear.

The service became operational in Charleston County on January 9. Bulanow says they will launch a public awareness campaign in the coming weeks.

A profile can be created at Officials say is should be updated every six months.

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