BERKELEY COUNTY, SC (WCSC) - A new Text-to-911 service was made available in Berkeley County on Thursday to enable individuals to text message 911 through their cellular phones if they are in Berkeley County when sending the text message.
The service will enhance the ability to quickly contact emergency personnel, according to Berkeley County's Emergency Preparedness Director Tom Smith.
“With final testing now complete, we are proud to become one of only a few counties in the state to provide the Text-to-911 service to our residents and visitors,” said Berkeley County Supervisor Bill Peagler.
According to officials, the protocol for Text-to-911 in Berkeley County is as follows:
In the first message, text the location and type of emergency.
Text in simple words; send a short text message without abbreviations or slang.
Be prepared to answer questions and follow instructions from the 911 operator.
Don't abuse 911. The Text-to-911 service is only for emergencies.
Do not text and drive.
A text or data plan is required to place a text-to-911.
The public is advised to be aware that these texts may take longer to receive, may get out of order, or may not be received at all.
In the event that you do not receive a text response from 911, try to contact 911 by making a voice call.
According to officials, voice calls to 911 are still the best and fastest way to contact 911.
Photos and videos cannot be texted to 911 at this time.