When we call 911, you expect an operator to pick up quickly. Sometimes, 911 calls are not answered right away - not good to know that the ones you call for help don't answer you immediately.
Live 5's Debi Chard looks into why dispatch centers are taking longer to answer calls and the dramatic increase of seconds it takes for an emergency call to be answered.
911 Delay, a Live 5 News investigation, airs Friday at 11 p.m.
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