Charleston Co. 911 partners with Joint Base Charleston to speed up response time

Charleston Co. 911 partners with Joint Base Charleston to speed up response time

CHARLESTON COUNTY, SC (WCSC) - Charleston County 911 dispatchers will now handle 911 calls and texts made for Joint Base Charleston.

The new partnership between Charleston County Consolidated Dispatch's 911 center and the base is designed to reduce emergency response time and increase information sharing with other public safety agencies, county spokesman Shawn Smetana said.

"The goal of this relationship with Joint Base Charleston is to ensure prompt, efficient response and assistance to those requesting emergency service," Charleston County Consolidated 911 Center Director Jim Lake said.

Charleston County 911 will send the information from 911 calls and texts electronically to Joint Base Charleston and they will then dispatch the information to their security forces and fire service.

"This is a great example of a partnership achieving mutual value and benefits, creating a win-win for our Joint Base service members and families, and for the surrounding communities," JBC Commander Col. Rob Lyman said.

The new streamlined dispatch process with Charleston County 911 replaces an older system which required multiple agencies, Smetana said.

Previously, some emergency calls were routed to the JB CHS Fire Department or Berkeley County only to be routed back to the base. Also under the old system, cell phone calls made from JBC were answered by Charleston County but landlines were answered by JBC Fire. Now, all 911 calls or texts will be handled by Charleston County 911 for emergency response.

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