Charleston Co. becomes first county in U.S. to launch text messaging service for citizen requests

Charleston Co. becomes first county in U.S. to launch text messaging service for citizen requests
Charleston County is the first county in the country to launch the service (Source: Pixabay)

CHARLESTON COUNTY, SC (WCSC) - Charleston County has launched a new text messaging software to interact with its citizens.

It's called "Citibot" and allows residents to text specific questions to access information. For instance. "How do I request a recycling cart?" is just one possibility.

To start a conversation with "Citibot", residents can text "hello" to 843-800-4121. The bot will respond in real time at any time.

"Charleston County is committed to customer service for all of our citizens, and Citibot enables us to be connected to them via interactive text messaging.  We encourage our citizens to text 'hello' directly to 843.800.4121 so that Citibot, and our customer service team, can help you," Charleston County Administrator Jennifer Miller said. "We are proud to be the first county in the country to deploy this easy-to-use technology that makes us much more accessible to our citizens."

Citizens can also crowdsource issues which include reporting potholes and requesting mosquito control.

Citibot is a Charleston-based company that started in 2016.

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