Charleston Co. launch integrated text messaging system to process resident requests

Charleston Co. launch integrated text messaging system to process resident requests
Charleston County residents can now use Citibot to find relevant information within the county. (Source: Joey Sovine/Live 5 News)

CHARLESTON COUNTY, SC (WCSC) - Charleston County has become the first American county to launch an interactive text messaging and customer service software system for civic engagement with government.

Citibot text messaging software system that allows residents to report a problem, ask questions or send in a message to which Citibot will respond in real time.

To start a conversation with Citibot, residents can text "hello" to 843-800-4121.

With Citibot, Charleston County citizens can text specific questions to quickly access relevant county information.'

"Charleston County is committed to customer service for all of our citizens, and Citibot enables us to be connected to them via interactive text messaging.  We encourage our citizens to text 'hello' directly to 843.800.4121 so that Citibot, and our customer service team, can help you," says Charleston County Administrator Jennifer Miller. "We are proud to be the first county in the country to deploy this easy-to-use technology that makes us much more accessible to our citizens."

Copyright 2018 WCSC. All rights reserved.