Damaged fiber optic cable leads to internet outages across Lowcountry, southeast

CHARLESTON, S.C. (WCSC) - Customers of Comcast and WOW reported an internet outage Tuesday afternoon which officials say is related to a damaged fiber optic cable.

A damaged fiber optic cable is responsible for the outage of WOW!'s internet, cable and phone services in the Charleston area, spokesperson Debra Havins said. WOW! engineers are on the site and are working to the repair the damage.

Havins said there was no estimated time by which service would be restored.

A Comcast spokesperson said the cable is owned by a provider that supplies internet service to multiple carriers, which is why customers of multiple companies are experiencing the outage.

Attention #Charleston customers - We are aware of a significant fiber outage by another area provider which has also impacted @Comcast @Xfinity services. We are working w/ local providers & power companies to restore services as quickly as possible. Thank you for your patience.
— Comcast South (@ComcastSouth) July 2, 2019

Outage maps for both Comcast and WOW at Down Detector show a large outage in the Lowcountry, as well as additional outages reported in Atlanta, Charlotte, Cleveland and Birmingham.

This is a developing story. Check back for updates.

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