Comcast: Outage caused by construction crew severing cable

Published: May. 29, 2013 at 10:00 PM EDT|Updated: May. 30, 2013 at 11:20 PM EDT
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CHARLESTON, SC (WCSC) - A Comcast outage that went on for hours on Wednesday happened after construction crews doing work on a bridge along Highway 17 cut a fiber optic cable, according to Comcast officials.

Comcast released the following statement:

Yesterday afternoon, a fiber optic cable owned by another communications company was severed by construction crews doing work on a bridge along Hwy 17 South of Charleston.  As a result, many customers in the Charleston area experienced a loss of services for several hours.  Our technical team worked closely with our business partner to resolve the issue and restore services as quickly as possible.  We apologize for any inconvenience this may have caused.

The outage angered many in parts of the Lowcountry on Wednesday.

Social media sites like Twitter and Facebook were littered with comments by frustrated folks voicing their complaints to the broadband service provider giant. Comcast responded on Twitter that a cut fiber line was causing the outage, which began around noon and stretched into early Thursday morning for some.

Outages were reported as far south as Walterboro and as far north as Awendaw, and also stretched inland to western Berkeley County.

In Charleston, the outage had varying effects on business owners.

Bartender Kevin Young said it was smooth sailing at AC's Bar and Grill on King Street, event without Internet for hours, "Between 12:30 and 1 p.m., since then we just went offline, and just processed the cards offline."

That was not the case a couple of doors down at the sushi spot O-Ku. According to the restaurant's general manager, Kimball Brienza, due to the phone and the Open Table reservation system crashing, reservations took a hit for the evening.

Brienza said he posted his cell phone number on the restaurant's Facebook page so guests could call and get in touch with the restaurant somehow.

For some, it just meant a slight change of plans. "I just go home and like to watch my shows, and they weren't on so it was kind of like a 'freak-out moment'," said College of Charleston student Thais Voet.

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