Local woman shocked by $360 Uber ride

Published: Nov. 5, 2014 at 11:06 PM EST
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CHARLESTON, SC (WCSC) - A Charleston woman is claiming she got the ultimate trick on Halloween this year. She used the driving service Uber for a ride home and said it cost her hundreds of dollars.

"Essentially they charged us $32 a mile, that's just crazy," said Shannae Christy.

Christy said she was a big fan of the driving service Uber. Until, she woke up the morning after Halloween, after a night with friends on King Street, and realized she'd been hit with a massive charge for her ride home to West Ashley.

"I looked and it said $360," said Christy. "I freaked out."

A 12-mile ride home, that normally cost Christy around $30 to $40, was now over nine times the average fare.

"If I would have seen that amount, I would have said 'I'll just flag a cab'," said Christy.

Christy said she immediately called Uber and found out that her fare was, in fact, correct. It's due to an Uber policy called the "Surge Charge."

According to Uber's website, surge pricing happens when a limited amount of drivers are available and the demand for rides is high.

Uber's website says riders should know what kind bill to expect because the Uber app always notifies the rider, in "big, bold print" if the surge pricing is in effect.

Christy said she didn't see this.

She's not the only one who has received a shockingly high bill for a short Uber ride.

There are reports popping up all over the country of people who unknowingly accepted a higher rate and were charged a fare they weren't prepared to pay.

Christy said Uber offered to take 25 percent off the bill since she didn't know about the surge charge rule.

Christy said she's still going to dispute her Uber charge with her bank.

"I think its a great tool but definitely the surge pricing is unacceptable," said Christy.

We reached out to Uber for a comment and they have not gotten back to us.

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