BERKELEY COUNTY, SC (WCSC) - People are still dealing with the aftermath of Hurricane Matthew and many are seeking federal financial aid.
Berkeley County resident Britney Williams has a hole in her bathroom ceiling. Now parts of the ceiling are on her floor after water came in during Matthew.
"The ceiling just came in, we had just given my five-month-old a bath too, her bath tub is still in there," Williams said.
Williams was taking steps to get the roof repaired weeks before the hurricane was announced.
"I've had about seven roofers come and I've gotten two paper estimates and that's what I need to submit that to insurance," she said. "I can't call them and say hey this is what it's going to be."
Now she's dealing with a bigger problem a hole in her ceiling. It's something she feels could have been prevented had she been able to get more estimates in the hands of her insurance agency.
"I reached out to FEMA, got online did the application even though it said my address is not eligible," she said. "There has been no disaster relief for individuals is what it said, but stay in touch."
She's not the only one with that same response in a disaster declared county, others posted their struggles on social media.
"It was like 50 comments and I mean every person applied," she said.
A FEMA representative says crews are still assessing the damage and qualifications for aid could change based on what county you live in. There is no set timeline on when the crews will be done assessing the damage in the area. They are going door-to-door talking with residents each day.
"With an estimate that I got was like $8,000, that was to get everything up to code, that was before the ceiling fell in the water came through the electric outlets," Williams said.
She plans to check back with FEMA to see if she will qualify for aid at a later time, in the meantime she is still searching for roofers who can provide her with estimates on paper.
"October, November, December those are holiday months. I want to be worried about setting up for trick-or-treating or making pumpkins not fixing holes in my roof."
FEMA officials say you should contact your local emergency management center for help with hurricane damage.